Communicating Credibly Understanding From The Inside – Understanding From The Outside We all think we know how government works. I thought that, at least until I joined the government as an organizational and development consultant some years ago. I’d always had an interest in politics, being reasonably educated. However, I quickly realized that my first…
Category: Communication & Conflict
Dealing With An Overly Positive Or Negative Employee
Maximize Their “Skills” and Encourage Flexibility Working With Or Managing The Overly Positive Or Overly Negative Employee “Empty Glass Is Full” employees, and the opposite, Full Glass Is Empty” empty employees can drive their co-workers and managers absolutely around the bend (see The Sweetspot Between Overly Positive and Overly Negative for further details of what…
The Responsive Manager/Leader
Summary: A few years ago, when I was working on a book on communication, it struck me that responsiveness — the ability to portray to others that you are both listening and responding to their words, meanings, intent, etc, is a critical part of management success, loyalty building, and ultimately, leadership. Here’s an article that applies…
Benefiting From Informal Leaders In Your Organization – Communication the Key
In two other articles on informal leadership, we’ve looked at understanding informal leaders, and developing informal leaders (and the perils attached to that). In this article we’ll look at some ideas about how to maximize the benefits and effectiveness of informal leadership in your organization. As we indicated, informal leaders can wield tremendous positive influence, or, when things…
Free: Imperfect Phrases 31-40 and What To Replace Them With
Here are the next imperfect phrases from my book. I’m Not The Only One, Everyone Thinks That… (Passive aggressive technique to pressure another person isn’t likely to endear you to anyone). It’s All In Your Mind (A terrible thing to say, since it demeans the other person, and shuts down real conversation). It’s None of…
Free: Imperfect Phrases 21-30 and What To Replace Them With
Here are ten phrases you should never use in any kind of relationship at home or in the workplace, if you value the other person. These words are documented as being harmful because they are patronizing, passive aggressive, or otherwise cause arguments to occur when the arguments are pointless. I Definitely (Absolute certainty causes others…