Author
and consultant Robert Bacal has
created a number of fast-learn tools,
books and helpcards to help you
create better relationships with
your family and loved ones, signficant
other, manager, and work colleagues
and team members. These are in addition
to his eight books published by
McGraw-Hill and Alpha Press available
at your local book store.
On
this page you'll find brief descriptions
of our various relationship and
work success building tools. Even
if you aren't interested in purchasing,
you can download free previews that
you can learn from. |
Books
Written By Robert Bacal
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Defusing
Hostile Customers Workbook For Public
Sector- Our
Best Seller
Basically a seminar in a book, it
is modelled after our seminar of
the same name. Contains all the
information needed to deal professionally
and effectively with difficult customers.
Includes a number of exercises,
just like the seminar. While written
for government and the public sector,
the techniques and principles apply
to any sector. 200+ pages, and
spiral bound.
Many
trainers and consultants have purchased
this book to help them design their
own programs.
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Conflict
Prevention In The Workplace - Using
Cooperative Communication
A
must read for anyone working in
a team environment or who has an
interest in reducing conflict at
work. The core premise is that while
some conflict is "good",
much conflict stems from faulty
use of language -- language which
creates conflict for no substantive
reason. This quick read book (about
100 pages), explains the difference
between cooperative and confrontational
communication, and tells you how
to change your language to avoid
these unnecessary "personality
conflicts". People can take
these specific conflict prevention
techniques and use them IMMEDIATELY.
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Helpcards
Produced By Bacal & Associates
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Conflict
Management - Using Your Head Helpcard
Most
of us don't consciously manage conflict
situations. It's normal to get caught
up emotionally, and just jump in
without thinking. The core of conflict
management involves slowing down,
and using your head to think through
what you should do, rather than
reacting in a knee-jerk fashion.
That's how you make conflict work
for you. That's what this card is
about -- to help you identify your
conflict management options, and
help you choose the right approach
for the specific situation.
Click
here for more product information
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Learn
To Fight Fair Helpcard
One of the best things you can
do to make your relationship healthier
is to learn to fight fair. Fighting
fair enables you to turn around
the toughest disagreements and arguments
so they end up in a positive rather
than a negative. This helpcard teaches
you the elements of fighting fair.
Learn them. Share them with your
spouse. Profit by them by building
better relationships.
Click
here for more product information
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Identifying
Subtle Verbal Abuse In Your Life
Helpcard
The
first step in improving relationships
where verbal abuse exists is for
the recipient to identify that it
is occuring and be able to explain
to the other person why their language
might be abusive. Subtle verbal
abuse is rampant in relationships.
This card teaches you some of the
most common subtle verbal abuse
techniques used to demean you or
"put you down", often
without you actually being conscious
of the process.
Click
here for more product information
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Finding
& Choosing A Therapist Who Works
For You Helpcard
Finding
a mental health professional, counselor,
or therapist can be an intimidating
process, particularly if you are
already feeling off balance. This
help card explains where to start
to find a therapist, how to evaluate
a therapist in the initial meeting
and how to determine if that particular
therapist is helping you.
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Using
Self Talk To Manage Your Anger Helpcard
Written
by communication expert and author
Robert Bacal,
Using Self-Talk To Manage Your Anger
Helpcard teaches
you the basic elements of self-talk
management to reduce the intensity,
duration and frequency of your angry
feelings and behavior
Click
here for more product information
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Getting
Along With Almost Anyone Helpcard
Our
new helpcard explains how you can
improve relationships at home and
at work by making some slight alterations
in the language and phrases you
use. Practical -- this card maps
out the major language based causes
of conflict in relationships, and
explains how to avoid them.
Click
here for more product information
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Stress
Busters & Stress Tips For Survival
And Health
We've
prepared a basic primer of techniques
to deal with stress and explain
the various relaxation techniques
available to help fight stress.
Priced affordably.
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Presenting
To Resistant/Difficult Groups Help
Card
Managers,
trainers and executives often have
to deal with difficult, hostile
or resistant groups. Card contains
dozens of tips and principles to
prepare the presenter. Review this
before each presentation and increase
credibility while getting your message
heard.
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Communicating
Co-Operatively In The Workplace
Help Card
Guidelines
and specific tips on communicating
co-operatively to prevent and solve
convlict situations in the workplace.
An ideal resource for team members
to encourage harmony, reduce unnecessary
destructive conflict and create
a positive climate.
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Contributing
To Your Team Help Card
More
workplaces are going to a team-based
approach. This card provides a number
of tips on how each person can contribute
optimally to the productivity and
effectiveness of the team. Balances
both individual rights and obligations.
Click
here for more product information
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Influencing
Your Boss -- Getting Heard Help
Card
The
way you present your ideas to decision-makers
determines whether they will be
adopted. Help card presents valuable
tips to make sure you get heard.
Great to give your staff to help
them help you.
Click
here for more product information
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The
Responsive Manager Help Card
Why
are some managers so liked and respected
by everyone. One major factor is
they are responsive to the needs
of others, particularly employees,
and see their job as helping others
do their jobs. We outline some basic
tenets and tips for those that want
to become more responsive.
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