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• Four Ways to Motivate Service Professionals

  By Mary Sandro - The only thing harder than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently. Customers are more demanding than ever. Professionals are more difficult to hire and retain than ever. Splitting an atom might be easier than rallying an entire organization to Wow customers. Yet, some organizations succeed. Four motivation strategies can help your organization succeed too%u2026one professional at a time. (Added: 14-Apr-2001 Hits: 330 )

• An American Crisis: Attracting, Retaining & Motivating Employees

  By Don Grimme - Good employees are hard to find... and keep! This article – by leading employee retention expert Don Grimme – uncovers the secret to attract, retain and motivate the best employees. (Added: 13-Feb-2001 Hits: 437 )

• Help People Thrive at Work!

  By Susan M. Heathfield - How to recruit, retain, reward, and motivate staff currently tops your interest list. Doing these well is the most important strategic role of the Human Resources professional. In what other capacity can you contribute more to the success of your organization? (Added: 3-Nov-2000 Hits: 297 )

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Suggested Books (7) Cream of the crop books on motivating staff and employees.

• Coaching
• Communication
• Communication : Interpersonal Communication
• Conflict

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