Top : Work - Customer Service : Suggested Books : Page 2
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Improve
your relationships by changing how you communication, and the words and
phrases you use. |
Getting Along With Almost Anyone
Helpcard teaches you how to make small changes in the language
you use, to get along better with almost anyone. Start learning in five
minutes. Start using the techniques now.
Click here for more information and get your free preview.
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Customers.Com: How to Create a Profitable Business Strategy for the Interne
By
Patricia B. Seybold
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We've included this for two reasons. One: Service to customers is starting to shift to electronic interactions via the internet, and we need to address that. Second, this is listed as the 25th BEST SELLING BOOK at Amazon.com which is absolutely astounding.
(Added:
11-Feb-2002
Hits:
353
)
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Complete Customer Service Letter Book
By
Edward W. Werz, Sally Germain
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Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of.
Nifty, huh?!
So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource.
(Added:
11-Feb-2002
Hits:
381
)
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Customer Service : A Practical Approach
By
Elaine Harris
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While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY
(Added:
11-Feb-2002
Hits:
379
)
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Creating Customer Connections : How to Make Customer Service a Profit Cente
By
Jack Burke
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Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations.
Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers.
(Added:
11-Feb-2002
Hits:
358
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Defusing Hostile Customers Workbook (Public Sector)
By
Robert Bacal
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Reader Comment:I have researched countless customer service books, ..to use here at our public institution. Not only is Robert Bacal's material one of the only sources geared specifically to the public sector... one of the best sources on handling upset, angry, or hostile customers that I've ever seen - for any type of workplace! Beginning with a four-part model (or process) for defusing hostile customers, he then goes into countless specific tips that are as practical as they are effective.
(Added:
10-May-2001
Hits:
346
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