Building better relationships advice and help


Fast help for better relationship building - Prevew, Try, Buy
Free Previews, Buy Download relationship tools Browse & Preview ALL Our Learning Products
Try and Buy - Prevent Workplace Conflict Conflict Prevention In The Workplace - Using Cooperative Communication - The Book
Learn to fight fair - Try and Buy Learn To Fight Fair Helpcard
buy or preview getting along with anyone Get Along With Anyone Helpcard
Try, Purchase, Download, Order and get control of conflict Using Your Head To Manage Conflict Helpcard
Preview and Purchase and get control of your anger Using Self-Talk To Manage Your Anger
Be a better team member and teammate - Try and Buy Contributing to Your Team's Health Helpcard
Preview and Purchse - get your boss to listen Influencing Your Boss - Getting Heard Helpcard
Try and Buy - Identify Verbal Abuse Identifying Subtle Verbal Abuse Helpcard

Top : Work - Customer Service : Suggested Books
Improve your relationships by changing how you communication, and the words and phrases you use.

Communicate better for better relationships

Getting Along With Almost Anyone Helpcard teaches you how to make small changes in the language you use, to get along better with almost anyone. Start learning in five minutes. Start using the techniques now. Click here for more information and get your free preview.

  • The Big Book of Customer Service Training Games : Quick, Fun Activities for

    By Peggy Carlaw, Vasudha Kathleen Deming - This book is part of a family of similar books containing learning games and activites, but this one focuses on the customer service area. It contains 50 games that focus on skills such as listening, smoothing out ruffled feathers and so on. Most games are short and can be completed in 15-30 minutes, and the customer service exercise material can be reproduced without restriction. The book is intended both for trainers, or supervisors (Added: 11-Feb-2002 Hits: 768 )

  • Best Practices in Customer Service

    By Ron Zemke - The book itself contains 35 chapters written by experts in customer service, and maps out the WHY'S and HOW'S of superior customer service, one of the areas where the competitive advantages are determined. And, while many people forget that SMALL businesses have a greater need to provide excellent top quality service, this is a book for anyone in any industry. (Added: 11-Feb-2002 Hits: 745 )

  • The Customer Comes Second and Other Secrets of Exceptional Service

    By Hal F. Rosenbluth, Diane McFerrin Peters - A lot of customer service books are written with the wrong assumption in mind - that the customer is always right, which is the biggest load of hooey around. This book is different. It starts with the premise that customer service starts with how employees are treated which is consistent with my own views on customer service. (Added: 11-Feb-2002 Hits: 534 )

  • At Your Service : Calamities, Catastrophes.. of Customer Service

    By Hal Becker - This obscure book (it isn't little at 200+ pages contains 50 true customer service stories ranging from the wonderful to the "appalling. The content is described as "often hilarious", but the book isn't just entertainment. Each story is accompanied by hints about how the customer service could or should have been handled. (Added: 11-Feb-2002 Hits: 628 )


Next 5 Articles On This Topic

Pages Updated On: 1-Dec-2008 - 15:52:08
Links Engine 2.0 By: Gossamer Threads Inc.
 
Home | Privacy Policy | About Company | Products | Contact
Copyright 2004 Robert Bacal/Bacal & Associates