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Ten Steps To Improved Service
By
Rick Tate and Gary M. Heil
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Since creating a product that is unique in the eyes of the customer is becoming increasingly difficult in today's competitive environment more companies are relying on service to achieve competitive advantages. Outstanding service companies share some basic similarities, but they also customize systems, structures, management styles and employment practices so suit their strategic goals.
To improve the quality of your service take the following 10 steps
(Added:
15-Oct-2002
Hits:
639
)
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Handling Criticism with Honesty and Grace
By
Kare Anderson
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How can you respond to another's criticism with honesty and grace and actually gain new insights about yourself and the other person in the process?
(Added:
15-Oct-2002
Hits:
452
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Don`t Let Your Systems Drive Your Customers Crazy!
By
Ron Kaufman
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Does your company "run like clockwork?" Are your accountants pleased with how smoothly everything moves along? Are your managers content with how customers are managed throughout your system?
If so, watch out! Your present methods may include policies and procedures that are convenient for the company, but utterly frustrating for your customers.
(Added:
15-Oct-2002
Hits:
450
)
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When Service Goes Wrong... Bounce Back!
By
Ron Kaufman
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This is the key point: when things go wrong, you have a tremendous opportunity to build more customer loyalty just by quickly and generously setting things right.
Use these seven simple steps to gain customer loyalty by "Bouncing Back" with S-E-R-V-I-C-E recovery.
(Added:
15-Oct-2002
Hits:
565
)
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CRM 101: The Essentials to e-Customer Relationship Management
By
Grace Chan
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Customer Relationship Management, commonly known in the business realm as CRM, is a booming industry that large consulting firms are tapping into (especially during the current economic downturn), offering their high-cost services to any company who can “afford” them. Does that leave the smaller businesses to ruin without a consulting firm's expertise?
(Added:
6-Mar-2002
Hits:
643
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