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When Clients Get Angry
By
Bob Rose
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You know this situation: you pick up the phone and it’s an angry client. Calls like that can spoil your day - or week!
Sometimes you anticipate those angry messages but more often they catch you off guard. And here’s an even stranger thing! After the call is over, about 90% of the time you can’t figure out: (a) why the client is so mad; or, (b) why he or she should direct that anger at you!
(Added:
5-Aug-2002
Hits:
539
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Consultants & Owners, Controversy & Reality
By
NA
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Unless you get the right on-site consultant, you are wasting your time and money. The secrets of relationships with consultants. The selection process.
(Added:
25-Jan-2002
Hits:
439
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Why Consultants Drive The Getaway Cars To Business Failures
By
Evan Dudik
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The business of consulting to business is booming. Andersen Consulting is pulling in $9 billion a year; KPMG and PricewaterhouseCoopers are each a measly billion or two behind. McKinsey is closing in on $3 billion. While a good portion of those fees is for information technology consulting, a lot of it is for good old strategic planning advice... AKA snake oil
(Added:
31-Jul-2001
Hits:
479
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Who Is Your Client?
By
Herman Holtz
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Who do you answer to when you're an independant consultant? Herman Holtz offers suggestions, experiences, and a few tips to help you get through projects smoothly.
(Added:
30-Jul-2001
Hits:
455
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What is a Consulting Engineer? The Consulting Profession
By
Unknown
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A consultant is an individual who typically works for himself but he also may be associated with a consulting firm. He is a person who for a fee gives advice or provides a service in a field of specialized knowledge or training. Most consultants carry their own life and health insurance, pay their own taxes, some even have their own tools and equipment. The consultant can work alone or with the client's staff.
(Added:
30-Jul-2001
Hits:
552
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Articles On This Topic
Sub Categories On This Topic:
- Business Of Consulting (2)
- For free articles on conducting a successful consulting business
- Consulting Skills (8)
- Free articles to help consultant develop the essential skills needed to undertake successful consulting projects.
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- Suggested Books (7)
- Suggested books about consulting, both the process and the business side of starting and running a consulting business
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