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Difficult People: We all have to deal with difficult people at some point in our lives. Some of us are lucky enough to encounter difficult people only on rare occasions, while some of us have to deal with a difficult person every day of our working life. Whether you deal with difficult co-workers or hostile customers frequently or not, you will benefit from the articles within this category. One of the best defenses against difficult people is knowing yourself well enough to be confident about your 'difficult people tolerence threshold'. Learn how to deal with difficult people and diffuse hostile situations.

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• 5 Ways to Cope With Negative Colleagues

  By Gary Topchik - People demonstrate their negative attitudes in many different ways. You can learn how to handle each one (identify your colleagues' personality now), but there are some general coping strategies. (Added: 9-Apr-2002 Hits: 1130 )

• 14 Workplace Personalities and How to Handle Them

  By Gary Topchik - Every office is different, but unfortunately many of the difficult workers in them are the same. Use this list of common workplace personalities and the corresponding links to learn what makes each one tick, how you should respond to them and what strategies will make your office a happier place ^pop (Added: 9-Apr-2002 Hits: 2237 )

• The Insubordinate Subordinate: Dealing With Workplace Rebellion

  By Joni Johnston - Insubordination, broadly defined as an unwillingness to submit to authority either through an open refusal to obey an order or through a failure to carry one out, is a common problem in the workplace. Examples of insurbordination (or attempts to undermine managerial authority), include the following: (Added: 17-Jan-2002 Hits: 1335 )

• The Equal Opportunity Harasser Part 1

  By Joni Johnston - For every harassment complaint and discriminatory situation I've helped resolve, I've dealt with ten incidences involving the equal opportunity harasser. Some of us have been unfortunate enough to meet the boss who constantly criticises, demeans, and undermines his employees, or the supervisor who takes delight in overworking and exploiting subordinates. In short, the workplace bully. (Added: 17-Jan-2002 Hits: 394 )

• Case Study - Disruptive But Valuable

  By NA - The case of a very valuable employee who is also disruptive. How do you balance the contribution of an individual against the disruption it causes? (Added: 23-Sep-2001 Hits: 453 )

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