Top : Conflict : Suggested Books

Suggested Books: Review the suggested books that are devoted solely to the art of conflict resolution. You can learn about conflict management, designing systems that will resolve conflict, and how strong communication skills are necessary during conflict resolution sessions. If you are interested in turning conflict into collaboration or just want to understand the role of a mediator, check out our reading list before heading out to your local bookstore.

Doesn't it make more sense to prevent conflict from starting or escalating, rather than managing it?

Conflict Prevention In The Workplace - Using Cooperative Communication teaches you how to make small changes in how you communicate so you can eliminate those nagging, annoying arguments that should never have started in the first place. While written for the workplace, these practical techniques work with spouse, family, kids, etc. Click here for more information and get your free preview.

• Tongue Fu!

  By Sam Horn - Goes along with several of the books in this category, it's only fair we include it here. Jack Canfield of the Chicken Soup books says this: Tongue Fu! is a handbook for verbal self-defense that provides dozens of real-life, constructive alternatives to giving a tongue lashing or to being tongue-tied. (Added: 26-Mar-2002 Hits: 339 )

• Conflict Management : A Communication Skills Approach

  By Borisoff and Victor - A conflict management approach based on interpersonal communication, an approach we favor., Authors suggest it is a good resource for professionals. (Added: 26-Mar-2002 Hits: 420 )

• Encyclopedia of Conflict Resolution

  By Heidi and Guy Burgess - Recommended as one of those "bible books", a must read for those serious about conflict resolution techniques. Expensive, but extensive. Ideal for reference purposes. HR consultant who suggested this book says: Very broad including, History of the field, 300 cross-referenced A-Z entries. Broad bibliography and lists of organizations, conferences, documents, and teaching programs. (Added: 26-Mar-2002 Hits: 358 )

• How to Disagree Without Being Disagreeable : Getting Your Point Across...

  By Suzette Haden Elgin - Suzette is a noted psycholinguist, sci-fi writer, and originator of the term "verbal self-defense" This is the 12th book in the Gentle Art of Verbal Self-Defense Series. Bacal & Associates uses some of her ideas and concepts! Highly recommended. (Added: 26-Mar-2002 Hits: 424 )

• Verbal Judo : The Gentle Art of Persuasion

  By George Thompson - Dr. Thompson has a doctorate in English and is/was a law enforcement officer. His books are readable in plain language. While his work is ideal for law enforcement, I recommend this book for everyone. If these techniques can work in law enforcement, they can work anywhere! Highly recommended. (Added: 26-Mar-2002 Hits: 391 )

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