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Articles:
  • Cooperative Communication At Work Helpcard By Robert Bacal - Guidelines and specific tips on communicating co-operatively to prevent and solve convlict situations in the workplace. An ideal resource for team members to encourage harmony, reduce unnecessary destructive conflict and create a positive climate. Based on the book by Robert Bacal entitled Conflict Prevention In The Workplace - Using Cooperative Communication. Two sided single card you can keep at work. (Added: 6-Sep-2001 Hits: 189 Rating: 0 Votes: 0) Rate It
  • Defusing Hostile Customers Workbook By Robert Bacal - "Seminar in a book". Full book length (230 pages), some consider this the Bible for dealing with difficult, angry or manipulative customers, regardless of industry. Used by the University of New Mexico and State Govt. of S. Carolina. (Added: 11-Oct-2001 Hits: 908 Rating: 0 Votes: 0) Rate It
  • Performance Management - A Briefcase Book By Robert Bacal - You can achieve performance levels once thought unattainableÐbut only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of both themselves and th (Added: 8-Oct-2001 Hits: 581 Rating: 0 Votes: 0) Rate It
  • Performance Management/Appraisal Checklist By Robert Bacal - Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. (Added: 6-Oct-2001 Hits: 358 Rating: 0 Votes: 0) Rate It
  • Presenting To Difficult And Hostile Groups Helpcard By Robert Bacal - Managers, trainers and executives often have to deal with difficult, hostile or resistant groups. Card contains dozens of tips and principles to prepare the presenter. Review this before each presentation (Added: 15-Sep-2001 Hits: 477 Rating: 0 Votes: 0) Rate It
  • Stress Busters & Tips Help Card - Free Preview By Robert Bacal - Everyone experiences stress. It's normal but it can cut your life short, or degrade quality of life. Short helpcard explains the basics of stress reduction including scientific relaxation techniques. (Added: 12-Nov-2001 Hits: 1013 Rating: 0 Votes: 0) Rate It

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