• Finding & Choosing A Therapist Who Works For You Help Card

  By Robert Bacal - Whether you are looking for a psychologist, counselor, psychiatrist, or other therapeutic help, it's absolutely essential that you get matched up with someone who fits for you. Otherwise you will experience frustration and feelings of helplessness. We've put together invaluable hints, tips and information to help you find the right therapist for you. And, we've put it in a short format that you (Added: 13-Jan-2003 Hits: 269 )

• Influencing Your Boss -- Getting Heard Help Card Product Information

  By Robert Bacal - Everyone with a boss sometimes experiences frustration in getting the boss to listen to ideas, and even answer important questions. Whether it's discussing a raise, or getting the boss to consider a great idea you might have, it's the same issue. Are there ways to approach the boss so the chances of "getting through" are improved. The answer is yes, and you can learn how in about 20 minutes by making use of this helpcard. (Added: 13-Jan-2003 Hits: 344 )

• Conflict Management - Using Your Head Helpcard

  By Robert Bacal - Most of us don't consciously manage conflict situations. It's normal to get caught up emotionally, and just jump in without thinking. The core of conflict management involves slowing down, and using your head to think through what you should do, rather than reacting in a knee-jerk fashion. That's how you make conflict work for you. That's what this card is about -- to help you identify your conflict management options, and help you choose the right approach for the specific situation. (Added: 13-Jan-2003 Hits: 297 )

• Defusing Hostility Help Card Product Information

  By Robert Bacal - We know that civility and reasonableness seem to be less and less common in our society, as people become impatient, and prone to unpleasant or hostile words and deeds. Written by communication expert an author Robert Bacal, Defusing Hostility Helpcard is based on our customer service seminar of the same name. It includes an overview of the principles of defusing hostility and dealing with verbal abuse PLUS a number of verbal techniques and self-control methods. While this card is slanted towards dealing with hostile customers, you will find most of the tactics can be used in any difficult situation. (Added: 13-Jan-2003 Hits: 270 )

• Using Self Talk To Manage Your Anger HelpCard Product Information

  By Robert Bacal - Written by communication expert and author Robert Bacal, Using Self-Talk To Manage Your Anger Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. (Added: 13-Jan-2003 Hits: 329 )

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